Cancellation & Policy Refund Policy

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mdiboard is an independent affiliate informational resource. We do not underwrite insurance policies or handle premium payments directly. All policy quotes, contracts, and payment transactions take place directly on authorised insurer platforms, such as AXA UK. Policy cancellation, refund rights, and adjustments are governed by the specific terms of the insurance underwriter.

Statutory 14-Day Cooling-Off Period

Under UK financial services regulations, policyholders are entitled to a statutory cooling-off period (typically 14 days from policy inception or receipt of policy documents):

• If you cancel your insurance within the 14-day cooling-off window without having made a claim, you will generally receive a full refund of premiums paid, subject to any small insurer administration fee or pro-rata charge for the days cover was active.
• Cancellations made after the 14-day cooling-off period are handled according to the insurer’s standard commercial cancellation terms.

How to Cancel or Modify Your Policy

To modify or cancel an existing business insurance policy:

1. Log into your policyholder account on the AXA UK customer portal or consult your initial policy confirmation email.
2. Contact AXA customer service or your dedicated policy advisor directly with your policy number.
3. Request cancellation or adjustments to your coverage limits as required.

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